Frequently Asked Questions for Homeowners
Useful Forms and Guides
Resale – Intention to Sell Form
If you are looking to buy additional shares in your shared ownership property, please complete the attached form send this back to us.
Staircasing Form
If you are a shareowner, and are looking to buy additional shares in shared ownership your property, please complete the attached form send this back to us.
Direct Debit Form
If you need to pay us for a charge, rent, or fee etc, please complete this form and return back to us.
Refund Request Form
Should you require a refund from us, please complete this form and return back to us.
Authority to Discuss Form
Authority to discuss is where you can give a third party on-going permission to discuss your tenancy, lease or transfer with us. To authorise, please complete this form and return back to us.
Service Charges
Service charges are payments that you make to cover the costs of providing and maintaining services for areas you share with other people who are not part of your household. This useful guide explains in detail what they are and what costs cover.
Selling your Shared Ownership Property
If you are a shared owner, and are looking to sell your property – here’s a useful guide with everything you need to know.
Staircasing Guide
If you are an existing shared owner, and are looking to buy additional shares in your property (also known as staircasing) please take a look through our helpful guide which easily explains the process step by step.
Homeowner Handbook
This handbook explain your rights and responsibilities as a leaseholder
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Important information for homeowners who live in our apartment blocks
Remortgaging, staircasing or selling your home if you live in an apartment block Since mid-2019 mortgage lenders have been asking people seeking to buy, staircase or remortgage properties in some…
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